Michael - SEGA, Feb 03 10:14:
Hallo,
vielen Dank, dass Sie den SEGA Kundendienst kontaktiert haben.
Bitte gehen Sie in diesem Fall einmal nach folgender Anleitung der englischen Kollegen vor:
In this case we can only recommend a full reinstall of the game.
* Before proceeding please make sure to write down the username and password of your Steam account as you will need them to reinstall afterwards.
Start by uninstalling Football Manager 2014 through Steam:
- With Steam under your Library, Right-click on Football Manager 2014 and select "Delete Local Content..."
Next confirm the removal the Football Manager 2014 Settings and Cache Folders (instructions dependent on your OS)
Windows XP:
- Click "Start" then click "Run"
- Type the following into the run box and press "Enter": %appdata%
- Go into the "Sports Interactive" Folder.
- Go to the "Football Manager 2014" Folder.
- Delete the "Cache" and "Settings" Folders found inside here.
Windows Vista and Windows 7:
- Click "Start"
- Within the "Search Programs and Files" box, paste the following then press "Enter": %localappdata%/sports interactive/football manager 2014
- Delete the "Cache" and "Settings" Folders
Windows 8
- Click "Desktop."
- Launch a file explorer window (a folder for example or just press the windows key + the letter "E" at the same time)
- In the address bar at the top copy and paste the following then press "Enter": %localappdata%/sports interactive/football manager 2014
- Delete the "Cache" and "Settings" Folders
Then you will have to manually remove Steam:
- Exit Steam.
- Navigate to your Steam directory. (Typically C:\Program Files\Steam or C:\Program Files\Valve\Steam)
- Delete all of the contents of your Steam directory.
When complete, make sure the Steam and FM14 registry entries have been removed. While doing the following, please be aware that the Windows registry is a very sensitive part of Windows. Mistakes can render your system unstable so be VERY careful when making any changes.
* For FM 2014:
- Click Start then Run.
- At the prompt type: REGEDIT. The registry editor will open.
- Click the "+" next to HKEY_LOCAL_MACHINE.
- Click the "+" next to SOFTWARE.
*If you have a 64-bits Operating System go to: SOFTWARE\Wow6432Node
- Click the "+" next to Sports Interactive Ltd.
- Right-Click the Football Manager 2014 folder.
- Select Delete.
- Go back to HKEY_LOCAL_MACHINE\SOFTWARE.
- Click the "+" next to Microsoft
- Click the "+" next to Windows
- Click the "+" next to CurrentVersion
- Click the "+" next to Uninstall
- Right click & delete the key labelled:
- Football Manager fields
* For Steam:
- In the left-hand column of your registry editor, navigate to: HKEY_CURRENT_USER\Software\Valve\Steam.
- Right-click on Valve select Delete.
- For 32-bit operating systems:
- In the left-hand column of your registry editor, navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Valve\.
-Right-click on Valve and select Delete.
- For 64-bit operating systems:
- In the left-hand column of your registry editor, navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Valve\.
- Right-click on Valve and select Delete.
When completed please close the Registry Editor, restart your computer and try the installation again.
*If for whatever reason you wish to remove all your Football Manager save date, do the following:
Go into Documents/My Documents which can be found as below
Start Menu > Documents > Sports Interactive > Football Manager 2014
Mit freundlichen Grüßen
Kundendienst
SEGA Europe Ltd.
www.sega.de
Autor
Thema: FM14 startet nicht, Steam will neu installieren (Gelesen 4533 mal)